wajikwin Casino & Sportsbook Data Care

This page describes what we collect when you use wajikwin and how we keep that data protected. Our platform processes personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, and maintain your account and transaction history. We encrypt sensitive data in transit and store it securely. We do not sell your information to third parties outside our operational chain.

When you open a wajikwin account, log in from your phone, deposit funds, or withdraw your balance, we collect and handle specific data categories. Our policy below explains what we collect, why we collect it, how long we retain it, and what rights you have over your information. We are transparent about third-party processors—payment providers, identity verifiers, and hosting services—who may access your data to deliver our service.

What we collect and why

We at wajikwin collect different categories of data depending on your interaction with our platform. When you register an account, we collect your email address and create a password hash (we do not store your password in plain text). During Know-Your-Customer (KYC) verification, we collect your legal name, government-issued ID number (KTP, passport, or equivalent), date of birth, phone number, and a photo of your ID document. We use this information to verify your identity, comply with financial regulations, and link your account to your payment methods.

When you use wajikwin to deposit funds, we collect information about your transaction—the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), the timestamp, and whether the transaction cleared. We do not retain your raw card details, PIN codes, or e-wallet login credentials. Payment details travel through encrypted channels to your bank or payment provider; we keep only transaction references and settlement confirmations.

When you play games on wajikwin—whether football markets, live-dealer tables, slots, esports, or specialty games—we log your stake amount, the game category, the timestamp, and the outcome (win or loss). We use this information to calculate your balance, provide your transaction history, and ensure fair game operations. Our systems also collect your IP address, device type, and browser information for security and abuse prevention.

• Account data: Email, password hash, username, KYC documents (name, ID number, phone, ID photo).
• Payment data: Transaction references, settlement confirmations, payment method type (not raw credentials or card numbers).
• Game data: Stakes, game category, outcome, timestamp, session duration.
• Device and network data: IP address, device type, browser, operating system, connection speed.
• Support interactions: Emails, chat transcripts, support tickets (retained for dispute resolution and quality review).

How we use your data on wajikwin

We at wajikwin use your data to operate our platform, verify your identity, process payments, settle game outcomes, and maintain your account security. Your email and phone number are used to send account notifications (password resets, deposit confirmations, withdrawal status). Your KYC documents are retained for regulatory compliance and dispute resolution. If you request a withdrawal, we verify that the account holder is requesting the payout by comparing your withdrawal request against your KYC documents and recent transactions.

We do not use your data for marketing purposes without your consent. We do not sell your personal information to third parties for advertising or commercial gain. We do share necessary information with payment processors (your bank, e-wallet provider, or payment gateway), identity verification services, and our hosting provider—only to the extent needed to complete your transaction or provide our service. These third parties operate under data protection agreements and access your data only for specified purposes.

We may disclose your information if required by law or regulatory authority. If Indonesian law enforcement or a financial regulator requests information about your account, we comply with legal process (court order, subpoena, regulatory inquiry). We inform you of such requests whenever legal restrictions do not prevent us from doing so.

Data storage and third-party processors

Our wajikwin servers are hosted by a third-party infrastructure provider. Your data may be stored in data centres located outside Indonesia—possibly in Singapore, Hong Kong, or other regions. We choose hosting providers with strong security certifications and data protection compliance. We encrypt data in transit (between your phone and our servers) and at rest (on our storage systems).

When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account, your payment information goes directly to your bank or e-wallet provider. We do not store your credentials. These payment processors operate independently and have their own privacy policies. We recommend reviewing their policies to understand how they protect your payment data.

If you request identity verification through a third-party identity service, that service accesses your KYC documents temporarily for verification. We do not provide them with access to your game history, balance, or other operational data. They use your information only to confirm your identity and report results back to us.

Data retention

We retain account data and transaction history while your account is active and for a standard period afterward for dispute resolution and regulatory compliance.

Encryption

We encrypt data in transit (HTTPS/TLS) and at rest on our servers. We use industry-standard encryption protocols.

Access controls

We restrict access to your personal data to wajikwin staff who need it to operate the platform or respond to your support requests.

Cross-border transfers

Your data may be processed in jurisdictions outside Indonesia where our hosting and support services operate. We apply safeguards under data protection standards.

Your rights on wajikwin

You have the right to access your personal data held by wajikwin. Log into your account dashboard to view your KYC documents, transaction history, and account settings. If you cannot find what you need, contact our support team via in-app chat or email during business hours, and we will provide it to you.

You have the right to request correction of inaccurate data. If your name, ID number, or other KYC information is incorrect in our system, contact us with evidence of the correct information, and we will update your account after verification.

You have the right to lodge a complaint if you believe we have mishandled your data. Contact our support team first so we can investigate. If you remain unsatisfied, you may escalate to relevant data protection authorities in your jurisdiction.

Cookies and tracking on wajikwin

We at wajikwin use cookies and similar technologies to operate our platform and improve your experience. Cookies are small files stored on your device that help us recognise you when you log in, remember your preferences, and prevent fraud. Our cookies include session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period to help us identify you on return visits).

When you use wajikwin on Android app or iOS browser, we may collect analytics about which game categories you visit, how long you spend on our platform, and which features you use. We use this information to understand user behaviour and improve wajikwin. We do not use this data to build advertising profiles.

Third-party services (our payment processors, hosting provider, or analytics service) may set their own cookies or tracking technologies. We recommend checking their privacy policies to understand what they collect. You can control cookies in your browser settings; disabling cookies may affect your ability to use some wajikwin features.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a notice on wajikwin. Your continued use of wajikwin after changes become effective constitutes acceptance of the updated policy. If you disagree with changes, you may request account deletion.

Contact us about your data

If you have questions about our privacy practices, want to access your data, or wish to request deletion, contact our support team during business hours. We are available via in-app chat and email. We will respond to data requests within a reasonable timeframe. If you are based in Jakarta, Bandung, Surabaya, Semarang, or another supported region in Indonesia, our support team can assist you. Access to wajikwin and data processing by wajikwin is available only where local law permits.

Related pages